Order tracking and actions
See the orders to ship before their deadline passes.
Calculated from settlement data · estimated on eMAG, Hepsiburada and n11
Order tracking and actions
See each connected store's orders by status; handle picking, invoices and shipping labels for Trendyol and eMAG orders from Riseluc.
- See orders nearing their deadline before they turn into a late-shipment fee
- Handle Trendyol and eMAG order actions from one panel
- See order by order which ones make and which lose money
- Hear about new Trendyol orders through notifications
What it does
- Problem
- Orders sit scattered across each marketplace's own panel. Missing a package whose deadline is near means a late-shipment fee, and whether an order made or lost money often only shows at month-end.
- Solution
- The Orders page lists each connected store's orders with tabs such as To ship, In transit, Delivered and Cancelled / Returned; you switch stores to see another. Trendyol orders show the ship-by date; Amazon and eMAG don't provide a tracking number. You handle Trendyol and eMAG orders from here; before every action Riseluc reads the order again from the marketplace and does not send the action if the status has changed. The net profit of Trendyol and eMAG orders shows order by order in the list.
How it works
- Pulls the orders of your connected Trendyol, Amazon, eMAG, Hepsiburada and n11 stores on a regular scan; you search by order number or barcode, and the list is sorted by ship-by date.
- On Trendyol it moves a package to Picking and Invoiced, sends the invoice link or file to Trendyol and, if Trendyol has enabled the shared label, downloads the shipping label. On eMAG it acknowledges the order, moves it to Prepared, attaches the invoice link, creates the AWB and downloads its label (AWBs can't be issued from Riseluc on eMAG Poland). Order actions are on Starter and higher plans; Amazon, Hepsiburada and n11 orders are listed only.
- Calculates the net profit of each Trendyol and eMAG order from the payout or order amount, commission, shipping, VAT and the cost you enter. If any item is unknown it shows “—” instead of counting it as zero; on eMAG, and on Trendyol orders that carry a share of account-level deductions, the result is marked “Estimated”. On eMAG, profit needs the commission, shipping and FBE fee entered in Profit settings (Starter and above). On the free plan, profit is shown for orders from the last 7 days.
- On Trendyol it alerts you to orders whose ship-by date falls within 12 hours or has passed. Besides the panel, the alert comes by email and, if you allowed notifications, as a phone or browser notification. Alerts are grouped per store (usually at most one every 4 hours; a new order due within 4 hours doesn't wait), and the same order is notified at most twice. The free plan scans once a day; you can turn the alert off in notification preferences. New Trendyol return requests waiting for your decision appear in the panel and the daily summary.
- If you turn on “Order notifications” for a Trendyol store, the list refreshes and you get a notification when Trendyol reports a new or cancelled order; to receive them on your phone, add Riseluc to your home screen. The order list and notifications are available on every plan.
Related features
- Shipping and delivery trackingShows delayed orders, carrier performance and your Trendyol shipping compensation claims; catch penalty risk early.
- Deduction review and appealsFind fee differences and draft an appeal.
- Return reasonsGroups returns by reason: 'sizing issues are driving up returns on this product.' Fix the problem at its root.
Frequently asked questions
Frequently asked questions about API integration, data encryption, and margin protection.
Can I track compensation for lost or damaged parcels on Trendyol?
Yes, on Trendyol Türkiye stores. Riseluc reads the Trendyol Express compensation claims for your lost or damaged parcels once a day and shows them on the Shipping page with the date, order, reason, status and Trendyol's message. When a claim is approved, Trendyol does not pay it automatically; you need to issue an invoice to Trendyol to receive the amount. Riseluc reminds you once, and you mark the invoice as issued. Trendyol sets the compensation amount, and its data usually does not include it. You can also mark all approved claims at once with “Mark all as invoiced”.
How is my profit calculated?
Net profit is calculated by deducting marketplace commissions, shipping fees, withholding tax and your product costs from the sale. Product profit on eMAG, Hepsiburada and n11 is estimated and clearly labeled in your dashboard.
Which marketplaces does it work with?
Riseluc integrates with Amazon, Trendyol, eMAG, Hepsiburada and n11. Store data and price updates flow through official APIs; available features vary by marketplace.
Do I need technical skills to set up?
No. Just enter your marketplace API credentials. The first products arrive within a few minutes; orders and settlements follow with the first automatic syncs. Enter your product costs to see profit.
Is it safe to connect my store?
Yes. Each store connects through its marketplace's official API (Amazon through OAuth authorization). Credentials are encrypted with AES-256; we never access your bank accounts or payment passwords.