Pre-Contract Information Form

1. Seller information

The seller is the company that provides the service under the Riseluc brand; its legal name, address, tax and contact details are given in this section. For payment, invoicing and refund requests, write to info@riseluc.com.

2. Main features of the service

Riseluc is a software service (SaaS) that gives marketplace sellers profit analysis, automated pricing and operations tools. Subscription plans and one-time add-on packs (product photo, AI text and dispute file credits) are sold; the scope of each plan and pack is on the Pricing page.

• Pricing

3. Total price

Prices are shown on the Pricing page and in the order summary at checkout. Turkish lira prices include VAT; no tax or other fee is added at checkout. If discounted periods apply, the price of each billing period is listed separately in the order summary.

For businesses outside Turkey, prices are in US dollars and the amount shown is the final amount.

4. Payment method

Payment is taken by credit or debit card in the payment form of the licensed electronic money institution iyzico; your card details never reach Riseluc. Instalments are not available.

For a subscription, the first payment is taken, with your approval in the payment form, on the date shown in the order summary; the subscription then renews automatically on the same card at the start of each billing period (monthly or annual) until you cancel. For automatic renewal your card is stored by iyzico: Riseluc never sees or stores your card number; it stores only the card keys issued by iyzico (encrypted) and the card type and last four digits, and starts each renewal payment with those keys. With debit cards, your bank may decline a renewal made without 3D Secure; you will then be asked to update your card. You can change or remove your card on the Plan page (removing it stops automatic renewal); when you change it, 1 TRY (1 US dollar for payments in US dollars) is charged to verify the card and refunded right away.

For prepaid periods and add-on packs, payment is taken once and nothing renews automatically. We remind you by email before a prepaid period ends.

5. Start of the service (delivery)

There is no physical delivery. When the payment is approved, the plan or pack becomes available in your account. If your payment is placed under review, the service becomes available when the review is completed successfully.

6. Duration and termination

The subscription has no fixed term. You can cancel at any time on the Plan page: future charges stop as soon as you cancel, your paid access continues until the end of the period you have paid for, and the cancellation is confirmed by email. If a payment fails, we let you know by email and retry the payment on days 1, 3, 7 and 14 (for some decline reasons there is no automatic retry and you are expected to update your card); during this time you can update your card on the Plan page. Your paid access stays open for the first 3 days and then pauses until the payment goes through; if the retry on day 14 also fails, the subscription is cancelled.

7. Right of withdrawal

Distance contracts carry a 14-day right of withdrawal. However, for services performed electronically, the right of withdrawal cannot be used once performance has begun with your express consent before the withdrawal period ends (Turkish Distance Contracts Regulation, Art. 15/1-ğ). If at checkout you agree, with a separate checkbox, that the service starts when the payment is approved, your right of withdrawal ends. The refund conditions are on the Delivery, Cancellation and Refund Terms page.

• Delivery, Cancellation and Refund Terms

8. Complaints and remedies

For complaints and requests, write to info@riseluc.com. In a dispute you can apply to the consumer arbitration committees within the monetary limits announced each year by the Turkish Ministry of Trade, and to the consumer courts above those limits.

9. Records and access

The amounts, payment dates and renewal details for your order are shown in the order summary at checkout. When the payment is approved, a copy of this form and of the Distance Sales Agreement is sent to your email address; Riseluc keeps your consent record.

• Distance Sales Agreement