Delivery, Cancellation and Refund Terms

1. Delivery

Riseluc is a digital software service; there is no physical delivery and no delivery fee. When the payment is approved, the plan or add-on pack becomes available in your account.

2. Cancelling a subscription

You can cancel your subscription at any time on the Plan page. Future charges stop as soon as you cancel; your paid access continues until the end of the period you have paid for, and the cancellation is confirmed by email. A cancellation cannot be undone; however, before the period ends you can restart your subscription without a new charge with the “Resume subscription” option on the Plan page. When you resume, no new payment is taken; the next payment is charged to your saved card at the end of the period.

3. Right of withdrawal

Distance contracts carry a 14-day right of withdrawal. However, for services performed electronically, the right of withdrawal cannot be used once performance has begun with your express consent before the withdrawal period ends (Turkish Distance Contracts Regulation, Art. 15/1-ğ). When at checkout you expressly agree, with a separate checkbox, that the service starts when the payment is approved, the right of withdrawal cannot be used. Mandatory (non-waivable) consumer rights are not affected.

4. Refund rules

If you ask for it by writing to info@riseluc.com within 14 days after your first subscription payment, the full payment is refunded and the subscription is cancelled. Renewal payments are not refunded; when you cancel your subscription, no charge is made for the next period. The rights the law gives to buyers who are consumers are not affected.

5. Add-on pack refunds

Add-on pack refunds are assessed by Riseluc; a refund may be made in proportion to the unused credits. If a refund is made, credits are withdrawn from your account in proportion to the refunded amount; if the balance is not enough, the shortfall is deducted from the next purchase of the same type.

6. How refunds are made

Refunds are made to the card used for the payment; they cannot be made to another card or account. A refund usually takes 1 to 3 business days to appear on credit cards and 7 to 14 days on debit cards; the time depends on your bank. A cancellation made on the same day as the payment may never appear on your card.

7. Invoice correction

The invoice of a refunded payment is corrected as required by law; the correction document is sent to your email address.

8. Chargebacks

The dispute (chargeback) rights granted by your card issuer are not affected. If there is a payment problem, please write to info@riseluc.com first; most cases are resolved faster without a chargeback.

9. Purchases made through Polar

Purchases made through Polar: subscriptions and add-on packs bought on a checkout page that showed Polar Software, Inc. as the seller remain subject to Polar's buyer terms until they end. Payment, invoicing, cancellation and refunds for these purchases are handled by Polar; you can reach Polar at support@polar.sh. When you move your Polar subscription to Riseluc from the Plan page, or subscribe again after your Polar subscription has ended, Riseluc becomes the seller and these terms apply.

• Polar buyer terms (only purchases made through Polar)

10. Contact and remedies

For cancellation, refund and invoice requests, write to info@riseluc.com. In a dispute you can apply to the consumer arbitration committees within the monetary limits announced each year by the Turkish Ministry of Trade, and to the consumer courts above those limits.

• Distance Sales Agreement
• Pre-Contract Information Form