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AI Services Supplementary Terms

AI output is yours, the Company does not use your data to train AI models, and Lucy makes no change without your approval. In return, output can be wrong; checking it before you use it is your responsibility.

Last updated: 10 November 2026

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1. Scope

1.1. These terms are an annex to the Terms of Use between the Company that provides the Riseluc service and the User; on AI matters they take precedence over the Terms of Use.

1.2. Text features run on OpenAI's language models; the product photo studio and the AI mode of product video run on fal.ai's infrastructure. The current list of providers is on the Subprocessors and Data Recipients page.

1.3. These terms apply to the following features:

  • Lucy Agent (Lucy): the AI assistant that answers questions and prepares suggestions and action cards, and Lucy automations, which turn a rule you write in your own words into a setting;
  • generating and translating product titles and descriptions, and content suggestions from reviews;
  • draft replies to customer questions (Trendyol, Hepsiburada and n11);
  • review analysis;
  • column matching in supplier XML files;
  • translating product names and descriptions for eMAG exports;
  • the product photo studio and the AI mode of product video;
  • connecting AI apps such as ChatGPT and Claude.

2. Rights in input and output

2.1. The text, images and data you give to the AI ("Input") and the results you receive ("Output") belong to you. The Company claims no rights in the Output.

2.2. You confirm that you hold the rights needed for the Input (such as copyright in an image or the consent of a person whose image is used).

2.3. Similar Input may produce similar Output for other users; the Company does not undertake that Output is unique to you or free of third-party rights.

3. Use of your data

3.1. The Company processes Input and Output only to provide the service to you, to prevent abuse and to apply usage limits.

3.2. The Company does not use your data to train its own or anyone else's AI model. OpenAI does not use data received through its API to train its models and may keep it for up to 30 days for abuse monitoring. For images and videos sent to fal.ai, fal.ai's own terms apply.

3.3. Your name, email, payment details and marketplace access credentials are not sent to the AI provider. For XML matching, only column names and at most 3 short sample values per column are sent; link addresses, email addresses, key-like strings and the values of columns that suggest personal data are removed first. When you ask Lucy a question, the store data needed for the answer goes to the provider; the buyer's name, address and contact details are not sent.

3.4. Your Lucy chat is kept in your account; the last 40 messages are stored. You can delete it at any time with the "Clear chat" button in the Lucy panel, and it is deleted when your account is deleted. The record of actions you approve through Lucy is kept for 12 months.

4. Nature of output and your control

4.1. Output can be wrong, incomplete, out of date or misleading, and may not comply with the law or marketplace rules.

4.2. Reading and approving product text, replies to customers, images and videos before you use or send them is your responsibility. This content reaches the marketplace or the buyer only when you send or approve it.

4.3. When Lucy suggests a price, stock, listing, cost, question answer or settings change, it first shows an approval card; the change is made only when you press "Apply". In Lucy automations too, every suggestion that would write to the marketplace waits for your approval; the only automation that runs without approval is the morning summary, which writes nothing. The outcome of an action you approve is your decision.

4.4. Answers from Lucy and the other AI features are not legal, tax, accounting or investment advice. On fees, refunds and accounts, the Terms of Use and the related agreements are binding; for questions you can write to info@riseluc.com.

5. Transparency

5.1. Lucy is an AI system: its answers are produced by an AI model, not by a person.

5.2. If you send a buyer a reply prepared with AI, it is your obligation to tell the buyer where the law or the marketplace requires it.

5.3. Images and videos produced by the product photo studio and by the AI mode of product video are generated or altered by AI. Riseluc does not currently add a separate AI marking or label to this content; if a law or marketplace rule requires this to be disclosed, disclosing it is your obligation. Do not use an image that changes the product's real colour, shape or features; it may count as misleading advertising.

6. AI app connection (ChatGPT, Claude)

6.1. When you connect your Riseluc account to an AI app (ChatGPT, Claude), the connection is made with OAuth; your password is never given to the app. The app sees only the data of the stores you choose on the consent screen, and only with read access: profit and margin summaries, payouts, cash flow, orders (order number, status and shipping details; the buyer's name and address are not sent), stock, Buybox status, alerts, customer questions and listing problems. The reports it can reach depend on your Plan.

6.2. The app cannot change prices, stock, orders or listings, cannot send answers to customers, and cannot see your account, billing or marketplace access details. An app cannot widen its own access.

6.3. These apps are third-party services governed by the terms between you and their providers (OpenAI, Anthropic). When the app answers a question, data from the stores you choose goes to that provider at your request; from then on, the storage and use of that data are subject to the provider's terms, and the Company is not responsible for them.

6.4. You can remove access at any time under Settings → AI apps; once removed, the app's next request is refused. A short record of each tool call (app, store, tool name, outcome and duration; not the content of your question or the answer) is kept for 90 days. At most 60 requests per minute are accepted from each app.

6.5. If the types of data the connection can read change, this page and the Privacy Policy are updated.

7. Usage limits

7.1. AI allowances depend on your Plan and any add-on packs you buy; the limits are shown on the Pricing page. To control costs, the Company applies per-request and daily caps; when a cap is reached, the feature may pause for that day.

7.2. Prohibited uses are set out in the Acceptable Use Policy.

7.3. If an AI provider has an outage, the related feature may not work for a while. The availability target and how it is measured are set out in the Service Level Policy.