Acceptable Use Policy

1. Marketplace and competition rules

• Use Riseluc only for your own store, or with the store owner's written authorisation.
• Do not use Riseluc to get around the marketplace's rules: fake reviews or ratings, fake orders, misleading discounts (raising a price and then showing a discount), selling prohibited products and counterfeit products are not allowed.
• Do not use the repricing robot or comparison data to fix prices with competitors, share price information or divide markets (Article 4 of Law No. 4054 on the Protection of Competition).

2. Account and technical rules

• Do not share your login details or marketplace access keys with anyone; give the people on your team their own accounts with Riseluc's team feature.
• Do not open several accounts to get around Plan limits or the free trial.
• Do not crawl, copy or reverse engineer the Platform with automated tools, and do not run load tests. Official connections such as the ChatGPT or Claude connection are excluded.
• When looking for vulnerabilities, use only your own account and your own store; do not try to access other users' data, delete data or slow the service down. Report any vulnerability you find to info@riseluc.com before sharing it publicly. The Company will not take legal action against a person for a report made in good faith in line with these rules.
• Do not upload malware, malicious files or links; do not give, as a supplier XML address, an address that is not yours or that would overload someone else's server.

• Vulnerability reporting

3. Content and AI

• Upload only images and texts you have the rights to. Do not upload an image of a real person to the product photo studio without that person's permission.
• Do not use AI to produce misleading product information, fake reviews, content imitating another brand, hate speech or unlawful content.
• Do not give Lucy or other AI features instructions intended to get around their safety rules (prompt injection).
• Do not use AI for decisions about people that are based solely on automated processing and significantly affect them, or for practices that the European Union AI Act prohibits or classifies as high-risk.
• Read the replies you send to buyers and your social media content before publishing them; you are responsible for what is sent, including automatic replies you switch on yourself. Comply with advertising law and the marketplace's messaging rules.

• AI Services Supplementary Terms

4. Personal data and communications

• Use buyer information you see in Riseluc (for example the name on a customer question) only to complete the order or answer the question; do not use it to build a marketing list.
• Do not upload special categories of personal data, such as health, religion or biometric data, to the Platform.
• Do not use Riseluc's reply and posting tools (answers to customer questions, social media posts) to send unsolicited commercial electronic messages (Law No. 6563 on the Regulation of Electronic Commerce).

• Data Processing Agreement

5. What happens if a rule is broken

5.1. When the Company learns of a breach, it may stop the feature concerned (for example the repricing robot, a store connection or AI credits) and tells you why by email. You are given at least 7 days to fix it.

5.2. If there is an imminent risk to other people's data or to the Platform's security, a decision of a competent authority, or a suspicion that a stolen card or account is being used, the Company may stop the account without prior notice; notice is then given without delay.

5.3. If a breach is not fixed or is repeated, the Company may terminate the agreement under section 15 of the Terms of Use and remove unlawful content.

5.4. Your data is not deleted while a feature or account is stopped. If the agreement is terminated, what happens to the data is governed by section 15 of the Terms of Use.

• Terms of Use

6. Reporting a breach

If you see use that breaks these rules, write to info@riseluc.com with the subject “Rule breach”. Copyright and trademark notices from rights holders are reviewed within 5 business days.