Data Subject Application Form

1. Application Channels

You can submit your application in one of the following ways listed in the Communiqué on the Procedures and Principles of Application to the Data Controller:

• Written application: you can hand-deliver or post your application, signed with a wet signature and accompanied by a document verifying your identity, to BIOMATEA BİYOTEKNOLOJİ ANONİM ŞİRKETİ (Riseluc), Sanayi Mah. Teknopark Blv. No: 1/4C İç Kapı No: 313 Pendik/İstanbul. Writing "KVKK Information Request" on the envelope helps your application reach the right place.
• Registered electronic mail (KEP): you can send it from your own KEP address to biomatea@hs02.kep.tr.
• Email: you can send it to info@riseluc.com from the email address registered in your Riseluc account, or signed with a secure electronic signature or mobile signature.

2. Information Your Application Must Contain

For a request about your Riseluc account, including your account's email address and, where relevant, the store name helps us conclude your application faster. Your application must contain:

• Your first name and surname; your signature for a written application
• Your Turkish ID number; if you are a foreign national, your nationality and passport number or, if any, your identity number
• Your residential or business address for notifications
• If any, your email address, telephone and fax number for notifications
• Your relationship with Riseluc: user, former user, representative or employee of a user, site visitor, partner, marketplace customer of a Riseluc user, or other
• The subject of your request and, if relevant, the period concerned; information and documents supporting your request
• How you would like the answer to be sent to you: post, email or KEP

3. Rights You Can Request (KVKK Art. 11)

State in your application which of the following you request. You can also use this application to withdraw consent for processing based on explicit consent; in that case, state which consent. You can also withdraw your cookie consent yourself through the "Cookie preferences" link in the site footer, and your phone and WhatsApp permission in Settings → Profile.

• To learn whether your personal data is processed (Art. 11(1)(a))
• To request information if it has been processed (Art. 11(1)(b))
• To learn the purpose of processing and whether it is used in line with that purpose (Art. 11(1)(c))
• To know the third parties to whom it is transferred in Türkiye or abroad (Art. 11(1)(ç))
• To request rectification if it is incomplete or inaccurate (Art. 11(1)(d))
• To request erasure or destruction under the conditions in Article 7 of the KVKK (Art. 11(1)(e))
• To request that rectification, erasure or destruction be notified to the third parties to whom the data was transferred (Art. 11(1)(f))
• To object to a result against you arising from analysis exclusively through automated systems (Art. 11(1)(g))
• To claim compensation for damage you suffer because of unlawful processing (Art. 11(1)(ğ))

4. Marketplace Customers

If you bought from a Riseluc user (a marketplace seller), the seller is the data controller for the data about your purchase; Riseluc processes that data on the seller's behalf as a data processor. We recommend that you send your application to the seller first. If you contact us, we forward your application to the seller concerned and let you know.

5. Identity Verification and Representation

We may ask for additional information or documents to make sure the application is yours; in that case your application is concluded once the requested information is complete.

If you apply on behalf of someone else, you must attach a notarised power of attorney or a document of authority. For an application on behalf of a company, a document showing that you are authorised to represent the company (for example a signature circular) is required.

People without a Riseluc account (for example site visitors or people who filled in the "We'll call you" form) can use a written application or KEP, or send their application signed with a secure electronic signature or mobile signature to info@riseluc.com.

6. Response Time and Fees

Your application is concluded free of charge as soon as possible and at the latest within 30 days, depending on the nature of the request. If the action requires an additional cost, the fee in the tariff set by the Personal Data Protection Board may be charged; if the application results from our error, the fee is refunded. We send our answer in writing or electronically, by the method you chose in your application.

7. Complaint to the Board

If your application is rejected, you find the answer insufficient or no answer is given in time, you may complain to the Personal Data Protection Board within 30 days of learning of the answer and in any case within 60 days of the application date (KVKK Art. 14).

• KVKK Privacy Notice