Which deductions does Trendyol make?
A Trendyol payout is never as simple as "sale price minus commission." Here is the full list of items deducted from the sale amount:
| Deduction type | When is it charged? | What is it based on? |
|---|---|---|
| Sales commission | On every sale | Category/brand/tier-based rate, on the VAT-included sale price |
| Commission difference deduction | On rate/category corrections | The difference between the old and new rate |
| Shipping fee and desi difference | On every shipment | The desi (volumetric unit) measured by the carrier × the agreed tariff |
| Failure-to-supply penalty | On out-of-stock cancellations | Tiered by the cancelled amount (≈10-100+ TL) |
| Late-shipment penalty | On deadline overruns | Tiered by the delayed amount (≈10-50 TL), per shipment |
| Return shipping deduction | On customer returns | The desi of the return parcel × tariff |
| Missing/wrong item deduction | When a faulty shipment is detected | Penalty increasing with the product price |
| Platform service fee | On every package handed to the carrier | Fixed amount per package (2026: 10.99 TL + VAT; Ships Today 4.99 TL + VAT) |
| Withholding tax (1%) | On every sale (2026) | On the VAT-excluded sale amount |
Each of these items may look small on its own; but once they add up across hundreds of orders they determine a serious portion of your monthly profit. You can see how the withholding tax is calculated in the withholding tax calculator, and the amount you will actually receive after all deductions in the payout calculator.
How do you spot an unfair deduction? The 3 steps of reconciliation
The only reliable way to catch an unfair deduction is reconciliation: comparing Trendyol's records with your own, line by line.
- Download Trendyol's side: take the period deductions from the Finance > Payout Operations screen and the shipping and commission invoices from the Finance > Invoice Listing screen as Excel.
- Produce your side: your order list, the invoices you issued, your parcel measurements and your carrier delivery records. Also note the commission rate on the Agreement Details screen.
- Match line by line: a commission higher than your agreement rate, a desi higher than you measured, the shipping fee of a return that never reached you, a double penalty on the same order, a commission that was not refunded… Every line that does not match is a dispute candidate.
The unfair deductions sellers catch most often are: the carrier measuring the desi too high, both a late-shipment and a failure-to-supply penalty being charged on the same order, the commission of a returned order not being refunded, and a late-shipment penalty charged because a parcel handed over on time was scanned late.
The dispute process step by step
- Gather your evidence: order number, payout/invoice screenshot, carrier delivery record, parcel measurement photo, customer correspondence — whichever the claim requires.
- Watch the deadline: for penalty notices the dispute window is 3 business days; a late dispute has lower chances of being accepted.
- Open the ticket through the right channel: write through the Support/Live Help section of the Seller Panel by selecting the relevant category (Finance, Shipping, Penalty); if needed, follow up through the 0850 258 5800 call center with your ticket number.
- Use a template: copy the ready dispute message specific to the deduction type from the tool above, fill in the fields in square brackets and attach your evidence. Concrete documents + a clear request significantly increase your chances of success.
- Follow the outcome: if accepted, the amount is refunded to your payout (for shipping/desi disputes a price-difference invoice is created) and for penalty disputes the violation point is removed. If rejected, ask for the reason and reapply with new evidence.
Catch deductions automatically
Doing this reconciliation once a month in Excel takes several hours — and every item you miss comes out of your own pocket. Riseluc automates this job: it compares your payouts order by order against your own sales data, automatically flags commissions higher than expected, desi differences, double penalties and commissions that were not refunded; and puts the items to dispute in front of you along with the evidence. You just press the dispute button.